Aimee Lucas is a Customer Experience Transformist and Vice President at Temkin Group, where her research and consulting efforts are dedicated to transforming customer experience within large organizations. Aimee leads Temkin Group’s research in B2B customer experience and employee engagement best practices.
Aimee has over 16 years of experience improving service delivery and transforming customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training.
Prior to joining Temkin Group, Aimee implemented the client experience strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Previous responsibilities at Crowe include starting the firm’s internal market research function, managing the design and implementation of its sales and relationship management process, and delivering instructional design and training services across the organization.
Aimee is a certified customer experience professional and a graduate of the University of Notre Dame with a degree in marketing management. In her free time, she volunteers as a marathon coach for the Leukemia and Lymphoma Society’s Team in Training program. You can follow Aimee on Twitter at @Aimee_Lucas.